WORLDWIDE PARTNERS RESEARCH

From CX to HX

In a world of over-choice on demand, brands need to deliver a Human Experience. HX requires forging genuine, human connections in an increasingly digital world, and making the leap from personalized to personal marketing.

HX is the new premium. More than all its features and benefits combined, a brand’s Human Experience, or HX, will determine its ultimate value.

To understand how changing expectations will shape HX across key business verticals, Worldwide Partners and GlobalWebIndex explored this growing demand for the human experience globally.  Our findings show a way toward marketing that makes a greater difference than ever.

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WORLDWIDE PARTNERS RESEARCH

Reshaping Global Engagement
Operations

Today’s digitally-connected consumer seeks more localized, personalized experiences that are relevant to their own cultural context and situation. Yet 73 percent of global marketers feel only partially prepared to deliver on those expectations.

This report, produced in partnership with The CMO Council, reveals that marketing operational structures may actually be keeping the customer and brand apart. Indeed, global marketers are struggling in a battle between the efficiency of centralization and the effectiveness of localization, causing them to re-think their current mar-ops strategies.

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